主頁/Q&A
Q&A 2017-04-05T08:43:43+00:00
Warranty about HAPICA electric toothbrush 2017-05-10T11:33:25+00:00

The scope of the product warranty is less than the consumables (such as batteries) originally attached to the product.。

Damage caused by the following conditions is also excluded from the scope of the warranty :(1) external force, misoperation, abuse, human negligence, (2) improper operation, maintenance or repair, (3) the use of non-applicable voltage power supply。

Personal data/privacy protection 2017-05-10T11:33:16+00:00

We have always attached great importance to the privacy of consumers, in accordance with the Taiwan "Computer Processing of Personal Data protection law" and other relevant laws and regulations of rights and obligations。We firmly believe that our actions are in full compliance with the law and/or to protect the rights and interests of the parties concerned. We will not change or disclose any personal information without the consent of the parties concerned。We will try our best to maintain the security, completeness and correctness of the information of the parties as the kind manager's duty of care. We will also provide the parties with relevant operations such as reviewing, modifying or deleting their personal information in accordance with laws and regulations, and respect the confidentiality of the information of the parties and protect the security of transactions。

On Shopping Safety 2017-05-10T11:31:58+00:00

At present, Doushuang shopping does not provide online card swiping service, and we will not actively ask members to provide a password.

If there are other concerns for us, please inquire DE sway co., LTD. (domestic department (TEL: 05-5571025 | FAX: 05-5571213 | EMAIL: shop @ happynewyeartm.com)

Return and exchange related matters 2017-05-10T11:33:10+00:00

[Instructions for Return and Exchange]

According to the R.O.C. Consumer Protection Law, Within 7 days after you receive the goods,If the goods you receive are found to be defective or damaged,You can ask for a refund (exchange),But before you return or exchange the goods,Be sure to call us in advance (office hours: 05-557-1025#18),Please pay attention to the documents and show the goods in their original condition when they arrive,(Received by domestic Sales Department of Dehuang Co., LTD., No. 23, Dougong 8 Road, Douliu City, Yunlin County 640),And indicate your order number, detailed address and contact phone number and product name on the package。Upon receipt of the returned goods, we will refund or replace your order amount in full。

[Return and replacement and treatment of defective products]

1. If you have any problem with the products, you can ask for return or replacement (unsealed products will not be returned).。

2. Seven days free appreciation period, but you must bear the freight, please keep the package and the whole goods complete when returning, and please send the goods to: 640 Yunlin County Douliu City Dougong 8 Road 23 Dehuang Co., Ltd. domestic sales department, we will deal with the replacement or refund as soon as possible。

3. Please contact us at:
· Name: Domestic Sales Department of Tehuang Co., LTD
· Address: No. 23, Dougong 8 Road, Douliu City, Yunlin County 640
· Tel: 05-557-1025 #18 (please call during office hours)
‧傳真:05-557-1213

4. Within seven days after receipt of the goods, if the goods are damaged due to (1) transportation process, (2) item error, (3) poor product quality or other non-consumer error 迼 caused by damage, you can request to change the new products, the logistics costs incurred will be borne by the company。

5. Returns will not be accepted for the following conditions:
◎ More than seven days of appreciation
◎ Goods not enclosed with original packaging or incomplete and damaged goods that cannot be identified
◎ Items that cannot be returned or exchanged due to special instructions
◎ We will not accept return due to damage or wrong order
◎ When handling return and exchange, please inform in advance, if the consumer does not notify, but to send the goods back, the company will not accept, immediately take back the goods。

For the goods to be returned or exchanged during the period, the packaging shall be complete and the accessories (attached) shall be complete, and the goods shall remain in the condition when received (undamaged).。We cannot provide return service if packing material or accessories are damaged or lost。Remind you not to discard or destroy the packing material immediately when unpacking, and take good care of the invoice and relevant shipping documents。

How to Cancel an order? 2017-05-10T11:33:02+00:00

We will automatically cancel the order if payment is not made within 5 days after placing the order。Of course, you can also take the initiative to call notification。

Do not provide the user to cancel the order, if you would like to cancel the payment of the goods, please inquire DE sway co., LTD. (domestic department (TEL: 05-5571025 | FAX: 05-5571213 | EMAIL: shop @ welters.com.Tw) to handle order cancellations。

You can only cancel the entire order. If you only want to cancel part of the order, you need to delete the original order and create a new order。

How do I know the current order processing status? 2017-05-10T11:32:49+00:00

You can check your order in the "member area" of our website to know the current status of the goods, or to inform us of the completion of the payment。

(DE sway co., LTD. (domestic TEL: 05-5571025 | EMAIL: shop @ happynewyeartm.com)。

How do I determine if the order is completed? 2017-05-10T11:32:42+00:00

You can view all your established orders by clicking the order query button in the "Member's area" of our website。

About online shopping freight 2017-05-10T11:32:35+00:00

With a single order of NT $600, you can enjoy the nationwide free delivery service (only for the mainland and outliers). For purchases of less than NT $600, you have to pay NT $100 for shipping。

Please note that freight is not refundable if goods are returned after delivery to the designated place。

How long will it take to receive the goods after you place the order? 2017-05-10T11:33:38+00:00

The goods will be delivered to you within three days after the payment is confirmed。 (Weekends and regular holidays postponed)

The payment confirmation time may vary depending on the payment method. We suggest you fax the payment proof and order to us to speed up the processing process。 (Domestic Sales Department of Tehuang Co., LTD.)。

How to obtain the invoice of goods? 2017-05-10T11:33:47+00:00

We will send the invoice with the goods when we ship them。

Remind you to check the correctness of the invoice information when you receive the goods。If you have any questions,

Can inquire DE sway co., LTD. (domestic department (TEL: 05-5571025 | EMAIL: shop @ happynewyeartm.com)。

Can I get someone else to collect the goods? 2017-05-10T11:33:57+00:00

Yes, you can designate other consignee。In order to ensure that the goods are delivered to you as quickly as possible, you are reminded to make sure that there is someone who can sign for the goods。

Payment and delivery methods of Techuang Shopping network? 2018-01-16T09:49:45+00:00

The payment methods include "first bank transfer remittance", "South China Bank transfer remittance", "Chunghwa Post transfer", or "arrival payment"。

The name of the account 帳號 Bank name
First Bank Douliu Branch 52110004577 First Bank (007)
Douliu Branch of South China Bank 540100129200 South China Bank (008)
Postal Transfer (for Taiwan) 22023062 Chunghwa Post (700)

The freight company we cooperate with is "Hsinchu Freight".。

How to buy products? 2017-05-10T11:34:11+00:00

1. Product selection:
When you find the item you want to buy, click "Add to cart" and the item will appear in your cart。
Please confirm the quantity and amount of the items in the shopping cart list, then choose to continue shopping or checkout。Before entering the checkout process, you must log in as a member. If you have not already joined the membership, you will be required to register as a member before you can continue shopping。

2. Confirm delivery information:
Please make sure to leave the recipient's name, address and contact telephone number for your convenience。
If the billing address is different from the shipping address, please make sure。

3. Payment Information:
Please choose any payment method according to the screen instructions。If you need a triplet invoice, please complete the information。
The remarks can be filled in with your other requirements for this order。When all information is confirmed, please press 。

4. To complete the order&Order Preview:
Once the purchase process is completed, the order information will be logged in and an email confirming the purchase will be sent to your mailbox. You can also print the order or view the details。

What are the benefits of membership? 2017-05-10T11:34:16+00:00

Once you become a member of our online shopping website, you can order our products online or participate in our online activities. Of course, we will also send free samples from time to time。

What to do if you forget your password? 2017-05-10T11:34:20+00:00

For easy registration, your account is email。
If you forget your password, you can go to the member area to click "forget password", fill in the required information according to the steps, the system will query for you, and send a notification letter to your email account, to help you get your password。

How to become a member of "delhuang shopping network"? 2017-05-10T11:34:24+00:00

The membership of "techuang shopping network" is now open to all techuang product lovers to apply for membership for free. As long as you click the member at the top of the page, the system will guide you to the membership system. After setting your account according to the screen instructions and inputting your personal information, the system will automatically send you an email with successful registration to your mailbox。Receiving this confirmation letter means that you have successfully registered as a member. After logging in, you can start online shopping and use the online services enjoyed by the member。